Thank you for shopping with Al Jabal! We want you to be completely satisfied with your purchase. If you're not happy with your order, we’ve outlined our Refund Policy below. Please take a moment to review it to ensure a smooth and hassle-free process.
1. Returns
We accept returns on most products within 7of Days days from the date of delivery, provided the following conditions are met:
- The item must be unused, undamaged, and in its original packaging.
- The item must be returned with all accessories, tags, and labels intact.
2. Non-Refundable Items
Certain products are non-refundable. These include:
- Sale or clearance items
- Digital products, gift cards, or virtual goods
- Opened or used personal care items or health products
- Items marked as "non-returnable" or "final sale" on the product page
If you are unsure whether an item is refundable, please reach out to our customer service team before initiating a return.
3. Refund Process
Once we receive and inspect the returned product, we will notify you via email. If your return is approved, we will process your refund to the original payment method. Please note:
- Refunds may take 7-30 business days to be credited to your account, depending on your payment provider.
- Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same process as for returns. We will issue a refund for the returned item, and you can place a new order for the exchange.
5. Defective or Damaged Products
If you receive a damaged or defective item, please contact us immediately at Contact Us:
- A description of the damage or defect.
- Clear photos of the damaged or defective product and packaging.
- Your order number.
We will resolve the issue by providing a replacement or issuing a full refund, including shipping charges, for eligible items.
6. How to Initiate a Return or Refund
To initiate a return or request a refund, please follow these steps:
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Contact us within 3 Days days of receiving your order.
- Provide your order number and details of the item you wish to return.
- Our customer support team will provide you with the return instructions and address for shipping the item back.
Please ensure the returned item is packed securely to avoid any damage during shipping.
7. Late or Missing Refunds
If you have not received your refund within 7-30 business days of approval, please:
- Check your bank account or payment provider.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at Here for assistance.
8. Shipping Costs for Returns
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Return Shipping: You are responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the new policy will become effective immediately. Please review this policy periodically for updates.
If you have any questions or need assistance with your return or refund, please contact us at:
Al Jabal Email: [support@aljabal.store] or Support
